Privacy Policy
Hyundai Auto Canada Corp. ("Hyundai") respects your privacy and will strive to protect
the confidentiality of your personal information. This Privacy Policy explains our
policies and practices including why we collect your personal information, how we
use it and how we safeguard it. Please read this Privacy Policy carefully and if
you do not agree with it, do not provide us with any personal information.
Why does Hyundai Collect Personal Information?
We collect your personal information in order to (a) maintain our records to provide
you with warranty or other customer service communications; (b) advise you of any
product recalls or customer notifications with respect to your vehicle; (c) provide
you with marketing, product information and service offers that may be of interest
to you; (d) provide you with services you request and to respond to your comments
or requests for information; and (e) meet our legal obligations and other legitimate
business interests.
What Personal Information Does Hyundai Collect and How Does Hyundai Collect It?
Hyundai collects personal information about you that is reasonably necessary for
the purposes described above. We collect information that will enable us to identify
you such as your name, address, e-mail address and telephone number. We may also
collect certain demographical information such as family status and purchase preferences.
We may collect this information directly from you or from our service providers
and dealers. When required by law, your personal information is only collected with
your consent. For example, we collect financial and credit information about you
shared with us by our third party financial service providers when you have provided
your consent. When you purchase or lease a vehicle, a Hyundai dealer will collect
information about you that will be shared with Hyundai for the purposes set out
in this Privacy Policy.
Hyundai conducts contests and offers promotions from time to time and offers services
such as vehicle warranty, servicing and maintenance. You may be required to provide
certain contact and other information such as your name, mailing address, e-mail
address, age, and other information that may be required to provide or administer
these services or promotions.
If you do not want us to use this information to contact you for sales or marketing
purposes please call us toll free at 1-800-461-8242 (English) or 1-800-461-5695
(French) from 8:30 - 5:00 EST Mon - Fri.
Visiting the Hyundai Website
You are free to visit the Hyundai website to see and read information about our
company and products without providing us with any personal information. We may
collect non personally identifiable information relating to your use of the Hyundai
website such as which pages you access, the date and time of your access, information
about the internet browser used, your internet service provider and the website
from which you accessed our website. If collected, this information will be used
to assist us to perform analyses of activity on our website which we use to help
us improve the website.
In order to provide you with services offered through our website and requested
by you (e.g. setting up a test drive, receiving updates from us) we may require
that you provide certain personal information. By providing us with such information
you are consenting to the collection, use and disclosure by us, our dealers and
our service providers of the information as required to provide the requested service.
Unless you request us not to do so, you also agree that personal information provided
by you may be used by us and disclosed to our dealers and service providers for
the purpose of including you in advertising and marketing programs designed to increase
awareness of Hyundai products and services which we, our dealers and/or service
providers believe will be of interest to you. For example, we may send you such
things as information concerning promotional offers.
Your use of our website constitutes acceptance of this Privacy Policy and any modifications
thereto in effect. If the terms of this Privacy Policy are at any time unacceptable
to you, do not provide us with any personal information through our website.
How Does Hyundai Share Personal Information?
Hyundai may share your personal information with our dealers. Hyundai may also share
your personal information with our service providers for the purposes set out in
this Privacy Policy. Before we share your information with any third party, we will
obtain your consent as required by applicable law. For example, we may share your
personal information with our service providers exclusively for the purpose of providing
services for us (e.g. to fulfill your request to enter into a Hyundai contest).
We require that our service providers that have access to your personal information
keep the information confidential and they are not permitted to use your personal
information for any other purpose than to carry out the services they are providing
to us.
We may also disclose your information as required by law.
Information May Be Located Outside of Canada
Third party service providers to whom we disclose personal information pursuant to this policy may be located outside of Canada. If our service provider is located in a foreign jurisdiction they are bound by the laws of the country in which they are located. As a result, they may be required to disclose your personal information in response to demands from government authorities, law enforcement, or courts of their jurisdictions.
Retention of Personal Information
The length of time we keep your personal information varies depending on the services
being provided to you. We have retention standards that meet customer service, legal
and regulatory needs as well as our internal record retention policy
Accuracy and Updating Personal Information
We take care to ensure that the information we have is accurate and up-to-date.
However, we also rely on you to tell us when your personal information changes.
To update your address and other personal information, please contact us at the
numbers shown above. You can access and correct errors in your personally identifiable
information by contacting us as indicated below. Depending on the nature of the
information you are requesting and the complexity of your request, we may ask you
to put your request in writing.
Hyundai Safeguards Your Personal Information
Hyundai is committed to protecting the privacy of your personal information in compliance
with this Privacy Policy and applicable laws. We limit access to your personal information
and ensure that it is securely stored. Access to your personal information is given
only to those who require it for the purposes identified in this Privacy Policy.
You may contact us if you have any inquiries or concerns about our Privacy Policy
and practices
We are committed to upholding our Privacy Policy. If you have any questions or concerns
about our Privacy Policy or about how we are complying with the Privacy Policy,
let us know. In most cases, a question or concern is resolved simply by talking
to us about it. You can contact our Privacy Officer at:
Hyundai Auto Canada Corp.
75 Frontenac Drive
Markham, Ontario L3R 6h5
Attention: Privacy Officer
905.948.6726
If the above steps fail to resolve your question or concern, you may also contact
the Office of the Privacy Commissioner of Canada:
Place de Ville
112 Kent Street, 3rd Floor
Ottawa, Ontario
K1A 1H3
Call toll free at 1.800.282.1376
Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time and at our sole discretion.
Changes to this Privacy Policy will be effective immediately on posting to our website.
You agree to review this Privacy Policy on each visit to our website to inform yourself
of any such modifications. You agree to be bound by any such modifications.